Terms & Conditions

Welcome to Mezban Restaurant and Caterer. By accessing our website or placing an order online, you agree to the following Terms & Conditions. Please read them carefully before using our services.

1. Introduction

This website is operated to help customers browse our menu, place food orders, and access restaurant services.

1.1 Use of Website

You agree not to misuse the website for unlawful, fraudulent, or harmful activities. All information provided by you must be accurate and true.

1.2 Food Orders & Acceptance

• Once an order is placed, you will receive confirmation via SMS or Email.
• Orders are subject to item availability and restaurant operating hours.
• We reserve the right to cancel an order in case of stock unavailability, pricing errors, or operational issues.

1.3 Pricing & Payment

• All prices are listed in INR and may include or exclude taxes as applicable.
• Payments are securely processed through our authorized payment partners.
• Orders are confirmed only after successful payment, where online payment is applicable.

1.4 Food Quality & Allergens

We maintain strict hygiene standards during food preparation and packaging. Customers with known food allergies or dietary restrictions are advised to verify ingredients before placing an order.

1.5 Limitation of Liability

We are not responsible for delays caused by weather, traffic, or other unforeseen circumstances beyond our reasonable control. Our maximum liability is limited to the value of the order placed.

2. Shipping / Delivery Policy

2.1 Delivery Areas

Food delivery is available only within the serviceable locations displayed or accepted on our website.

2.2 Delivery Time

Average delivery time is approximately 30–90 minutes, depending on distance, order size, and restaurant operations. External factors such as traffic, weather, holidays, and unforeseen circumstances may cause delays.

2.3 Delivery Charges

Delivery charges, if applicable, will be clearly shown at checkout before payment.

2.4 Proof of Delivery

Customers may be required to provide an OTP, signature, or other confirmation at the time of delivery.

3. Cancellation & Refund Policy

3.1 Order Cancellation by Customer

Orders once placed cannot be canceled by the customer, as food is prepared fresh specifically for the order.

3.2 Cancellation by Restaurant

We reserve the right to cancel an order due to:

• Item unavailability
• Restaurant closure
• Technical or pricing errors
• Unserviceable delivery location

3.3 Refund Policy

Refunds may be applicable in the following situations:

• The restaurant cancels the order
• Payment is deducted but the order is not confirmed
• Incorrect item is delivered
• Order is not delivered

3.4 Refund Process

Where a refund is applicable, it will generally be processed within 5–7 working days to the original payment method. The actual time taken may vary depending on the customer's bank or payment service provider.

3.5 Contact for Support

If you have any questions or concerns regarding an order, delivery, cancellation, or refund, please contact us: